Privacy Policy at 1Win CA

We need this information for several key reasons:

• To ensure the best security for all players
• To provide top-quality service
• To comply with Curacao regulatory standards
• To prevent fraudulent activities

Keep in mind that the site’s rules are reviewed and updated regularly, usually once a year, to improve your gambling and betting experience. The platform isn’t required to notify users about these changes, so it’s a good idea to check the “Rules” section now and then for any updates.

Types of Information We Collect

When you join our platform, you may need to provide us with some basic personal information. The key types of details we gather cover the following.

• Information Collected Automatically: We automatically collect details when you visit our Websites or use our Services. This includes your device type and settings, IP address, operating system, browser type and settings, system activity, crash reports, and the time, date, and URL of your visit. This data helps us understand how you use our Services so we can improve your experience by recognizing your language preference from your browser.
• Information from Third Parties: Occasionally, we gather Personal Data from other sources, such as public records or trusted third parties like payment providers. This helps us enhance, personalize, and validate the data we have about you.
• Information You Give Us Directly: When you use some parts of our platform, we might ask for Personal Data. For example, you’ll need to provide documents and contact info when you register or undergo verification and anti-fraud checks. This also applies when you reach out for support or have questions.

Cases When We Can Share Your Information

We may share the information we collect about you with the following third parties:

• Companies Within Our Group: Other companies that are part of our organization.
• Affiliates: Individuals or organizations that introduced you to our Website or Services. 
• Legal Authorities: Law enforcement, fraud prevention agencies, courts, licensing bodies, or other entities if required by law or to protect our legal rights. We will inform you of such disclosures when appropriate.
• Service Providers and Partners: Third parties who help us with our Websites and Services, like those who promote our services or support the website’s functions.
• Others with Your Consent: If you give us permission to share your information with others.

Retention of Your Information

You can delete your data anytime. Some data is automatically removed, while other data might be kept longer if needed. When you delete data, we make sure it is fully removed from our servers or kept in an anonymized form until you choose to delete it.

You have several options for managing your data:

• Edit your information
• Delete a chat
• Delete your entire account

Your data remains in your account until you close it and for five years after to fulfill legal obligations and to protect ourselves if any claims arise after the account is closed or after our last contact.

Your Rights

You have a handful of rights regarding your Personal Information:

• Know What Data We Have: You can find out what Personal Data we hold about you.
• Correct Inaccuracies: Request corrections if any of your Personal Data is incorrect.
• Access Your Data: Request a copy of your information in a machine-readable format, such as for backing it up.
• Erase Your Data: Request to delete your Personal Data or account if it’s no longer needed, if you’ve withdrawn consent, if you’ve objected and no other reasons justify the processing, if the data was processed unlawfully, or if required by law. Note that we might keep data for legal reasons or to defend claims.
• Object to Processing: If we utilize your information based on our interests, you can object. However, we might still process it if we have strong reasons.
• Restrict Processing: Ask us to restrict how we use your data in certain cases.
• Opt-Out of Marketing: You can refuse marketing emails and profiling related to marketing. 
• Withdraw Consent: If your consent is processed based on your data, you can withdraw it. We may still process your data if we have other lawful reasons.

Information Security

We prioritize protecting your Personal Data with robust organizational and technical measures, including:

• Limited Access: Only agents, staff and contractors who need to handle your data can access it.
• Data Encryption: The platform utilizes TLS to encrypt your personal and banking information. Your data is encrypted when stored on our servers and during transfer between data centers for backup.
• Network Protection: Our security system offers multiple layers of protection, and we work with top security vendors to keep your data safe from intrusions.
• Secure Data Centers: Our server facilities are monitored 24/7 and regularly audited for security. We also keep data backups in separate locations to minimize the risk of outages or data loss.

Security Monitoring: Our security team constantly reviews event logs and alerts to detect and respond to any threats.